Safer Gambling

Responsible Gambling

Last updated: 06/10/26

Please read this information carefully for your own benefit.

spinnerbet.com is owned and operated by Malang Limited with the registered address: Prodromou, 75 ONEWORLD PARKVIEW HOUSE,4th Floor, Nicosia, 2063, Cyprus.

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

  • "Account" means a unique account created for You to access our Service or parts of our Service.
  • "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Malang Limited.
  • "Service" refers to the Website.
  • "Website" refers to spinnerbet.com
  • "You" means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Responsible Gambling and Self Exclusion

Gambling means for the majority of our Users, entertainment, fun and excitement. But we also know that for some of our Users gambling has negative side effects. In the medical science is pathologic gambling since many years as serious sickness recognised.

Since our first day we have thought about this problem and try our best to help. Under "Responsible Gambling" we understand multiple steps of measures, with which a gambling provider can help to lower the possibility of negative side effects appearing.

In case they already appear we also try to take active steps against them.

The most important instrument against negative side effects from gambling is knowledge and education about the risks of gambling to support our users' self-control in order to make sure they do not suffer from negative side effects.

Information and Contact

Our Support will help you via email at all times without any additional costs for you.

Our Support will of course not give out any information about You without Your consent to anyone else. In addition you also can take a self-test, if You are already gambling addicted at: https://www.gambleaware.org/tools-and-support/gambling-harms-assessment/ and you can also find additional information about gambling addictions at: https://www.begambleaware.org/safer-gambling/

Helpful Hints for Responsible Gambling at spinnerbet.com

We recommend you think about the following hints, before gambling in order to ensure gambling stays fun for You and without any negative side effects:

Set yourself a deposit limit:

Before you start gambling think about how much you can afford to gamble according to Your financial situation. Play with amounts which are for fun and for Your entertainment.

Do not try to win back a loss at every cost:

Try to not take too huge risks to win back what You lost before at any cost. Play for Entertainment and not to earn money.

Set yourself a time limit:

Set yourself a time limit and do not break it. Keep in mind gambling should stay in balance with your other hobbies and not be Your only hobby.

Play smart:

It is smarter to not play when You are extremely stressed, depressed or under too much pressure. Also do not play when you are under the influence of Medications, Drugs or Alcohol.

Take breaks:

You should take breaks when You notice that You get tired or can't concentrate anymore.

Only one account:

To make it easier to have an overview of how much time and money You spend on gambling it is highly advised to not create more than one Account per Person.

Minor Protection

To use our Service, You have to be 18 years or older. To avoid abuse, keep Your login data safe from any minors near You. Principally we recommend a filter program to avoid minors, especially children, to access any context on the internet, which is not healthy for them.

For parents we can recommend a list of internet filters, to support them, from keeping their children from any context, which was not made for them: https://famisafe.wondershare.com/internet-filter/best-internet-filters.html

Self-Exclusion

In case You are diagnosed with a gambling addiction or try to stay away from gambling for a different reason, we want to assist you to stay away from anything that does nothing good for you. "Self-Exclusion" means that You exclude yourself, out of Your own choice, from all gambling services. This exclusion cannot be undone for a set amount of time. If you wish to self-exclude yourself from gambling, please message our support and give them a time span between 6 months and 5 years. They also will explain to you all future steps and what is needed from you.

Please keep in mind that Self Exclusion is permanent for the set time span and will not be undone for your own protection.

During Self Exclusion you are not allowed to create a new Account and every attempt to create a new Account during Self Exclusion is a violation of our Terms of Service and may result in the permanent ban of your original account.

SpinnerBet Safer Gambling

Please read this page carefully. It is here for your benefit.

spinnerbet.com is owned and operated by Malang Limited, registered address Prodromou, 75 ONEWORLD PARKVIEW HOUSE, 4th floor, Nicosia, 2063, Cyprus, licensed by the Tobique Gaming Commission.

For most of our customers, gambling is entertainment. For a minority it causes harm. Problem gambling is a recognised condition, and it is treatable. This page explains the tools available on your account, how to take a break or exclude yourself, and where to find free, confidential help.

The principle worth starting from

Gambling is a form of entertainment, and the only sustainable way to treat it is as a cost rather than a source of income.

Every bet carries a margin and every casino game carries a house edge. Over time, those are what determine the outcome — not individual results. Any return-to-player figure quoted for a game is a long-run average measured across an enormous number of rounds. It describes the mathematics of the game, not what will happen during your session.

Nothing on this website is a way to make money, and we do not present it as one.

Setting a loss limit

You can set a loss limit yourself, directly in your account settings. It caps the amount you are able to lose over the period you choose, and once it is reached you will not be able to place further bets until the period resets.

A loss limit is the single most useful control available to you, because it works on the thing that actually matters — what the session costs you — rather than on how much you deposit or how long you play.

Decide the figure before you start playing rather than during a session. A limit set in advance survives a bad run; one set in the moment rarely does.

Other limits, and taking a break

Other controls are arranged through our support team rather than set in your account. You can request any of them through live chat or by email from your registered email address, and support will confirm what can be applied to your account.

That includes a deposit limit, a limit on how long you play, and a short-term break from the Service. If you want to stop for a defined period and then return, ask support for a time-out and say how long you want it to last.

If you are not sure which of these fits your situation, say so when you contact support and describe what you are trying to achieve. They will talk you through the options.

Self-exclusion

If you have been diagnosed with a gambling addiction, or you want to stop gambling for any other reason, we will help you stay away from it.

Self-exclusion means you choose to exclude yourself from gambling with us. Once it is in place it cannot be reversed for the period you have chosen.

To self-exclude, send a message to our customer support team from your registered email address stating that you wish to self-exclude, and specify a period of between six months and five years. Your request takes effect within 24 hours of us receiving it. Support will confirm the arrangements and tell you if anything further is needed from you.

While you are self-excluded, your account will be closed to gambling and you will not be able to log in to it. The exclusion cannot be lifted early, for any reason — that is the point of the measure and it is there for your protection. You must not open a new account during the exclusion period. Attempting to do so is a breach of our Terms and Conditions and may result in the permanent closure of your original account.

If you want to stop gambling permanently rather than for a fixed period, tell support when you make the request.

Closing your account instead

If you want to stop using the Service but do not want a binding exclusion, you can ask us to close your account. Send a message from your registered email address to our customer support team using the links on the Website.

Closing your account is not the same as self-exclusion. It is reversible, and it does not prevent you opening an account again. If your intention is to stop gambling, self-exclusion is the stronger protection and the one we would encourage you to choose.

Guidance for keeping gambling enjoyable

Decide what you can afford before you start. Work out what you can comfortably lose from your own circumstances, treat it as the cost of the entertainment, and stake only that. Money you need for anything else should never be used for gambling.

Never chase losses. Increasing your stakes to recover a losing run is the most reliable way to turn a manageable loss into a serious one. If you find yourself doing it, stop for the day.

Set a time limit and keep to it. Gambling should sit alongside your other interests rather than displacing them. Decide in advance how long you will play and treat that as fixed.

Do not gamble to change how you feel. It is a poor idea to play when you are under significant stress, when you are low, or while you are under the influence of alcohol, drugs or medication that affects your judgement.

Take breaks. Stop when you notice you are tired or losing concentration. Online games have no natural stopping point, which means you have to set one yourself.

Keep one account only. A single account makes it far easier to see how much time and money you are spending, and holding more than one is a breach of our Terms and Conditions.

Warning signs worth taking seriously

Gambling may be becoming a problem if you recognise any of the following in yourself.

  • Gambling with money intended for bills, rent, food or other commitments.
  • Borrowing money, selling possessions or using credit in order to gamble.
  • Repeatedly gambling for longer or with more money than you intended.
  • Increasing your stakes to recover losses.
  • Concealing how much you gamble from family, friends or colleagues.
  • Feeling anxious, irritable or low when you are not gambling.
  • Gambling to escape stress, loneliness, boredom or low mood.
  • Neglecting work, study, family or your own health because of gambling.
  • Trying to stop or cut back and finding that you cannot.

If several of those are familiar, it is worth talking to someone. Doing so early is considerably easier than doing it later.

Free, confidential support

Support is available independently of us, at no cost, and in confidence.

Gordon Moody provides treatment and support for people experiencing severe gambling harm, including residential and online programmes, and runs a free international support service available in several languages. It also offers help to family members and friends affected by someone else’s gambling, rather than only to the person gambling.

Gordon Moody is independent of SpinnerBet. Contacting them does not require you to tell us, and we will not be informed that you have.

Many countries also operate their own national gambling helpline or treatment service, free of charge and in confidence. If you would prefer support closer to home, a search for the national service where you live will find it.

Our own support team is also available through live chat and email at all times, at no additional cost to you, and will not disclose any information about you to anyone else without your consent.

Protecting those under age

You must be 18 years or older to use the Service, or older where the law that applies to you sets a higher minimum age.

Keep your login details away from anyone under that age who has access to your devices, and do not let anyone under age use your account. Doing so is a breach of our Terms and Conditions, and clause 15 sets out what happens if we find that it has occurred.

If children use a device that you also use for gambling, filtering software is worth considering. It allows a parent or guardian to restrict access to gambling and other content that is not suitable for children.

How to contact us

Our support team can be reached through live chat on the Website or by email. Please write from your registered email address so that we can identify your account.

If you are contacting us about a limit, a time-out or self-exclusion, say so clearly in your message and we will prioritise it.

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SpinnerBet is operated by Malang Limited with the registered address: Prodromou, 75 ONEWORLD PARKVIEW HOUSE,4th Floor, Nicosia, 2063, Cyprus and is licensed and regulated by the Tobique Gaming Commission under licence no. 0000208.

Persons under 18 years of age are not permitted to gamble.

If you want to get in touch with us, drop us an email at help@spinnerbet.com